Conversations

Any time the user needs to input a lot of information or the user needs to sort through a variety of options a conversation will be needed. Users may be used to systems that require them to separate input into different chunks. For example, many personal navigation devices (GPS units) require users to input the street number, street name, city, and state separately, like this:

Speaker
Navigation Device	What is the street number
User	123
Navigation Device	What is the street name
User	Main Street
Navigation Device	What is the city
User	Springfield
Navigation Device	Oregon

This was a limitation of the technology, both the STT and intent parser were not capable of handling an entire address. With Neon you do not need to separate the address into multiple inputs. It’s also easy to think like a traditional GUI and translate what are typically separate fields into prompts for the user, but that will only slow down the interaction.

The best solution is to allow the user to input information both ways, all at once, or in pieces. For example the Neon Alarm skill allows the user to set a complicated alarm all in one go, or in steps.

In Steps:

Speaker
User	Hey Neon, set a recurring alarm
Neon	For what day?
User	weekdays
Neon	For what time?
User	7 am
Neon	I've set a recurring Alarm for 7 am on weekdays

All at once:

Speaker
User	Hey Neon, set a recurring alarm for weekdays at 7 am
Neon	I've set a recurring Alarm for 7 am on weekdays

Context

Conversational context is a given when speaking to another person, but not always when interacting with a computer based system. Many skills are designed with only a quick back and forth interaction in mind, and can operate well without conversational context, but conversational context can be a powerful addition to a skill and can make the interaction much more life like. Here are some examples of how to use context in conversation.

Speaker
User	Who is Shaquille O'Neal
Neon	Shaquille O'Neal is an American former professional basketball player who is a sports analyst on the television program Inside the NBA on TNT. He is considered one of the greatest players in National Basketball Association history
User	How tall is he?
Neon	seven foot 1 inches tall
User	when did he retire
Neon	2011

To learn more about the technical aspects of Conversational Context, see the Conversational Context doc page.